About this experience
Experience the comfort and convenience of a premium airport lounge at London Heathrow Airport designed to cater to all travellers. The spacious lounge in Terminal 5 offers a range of first-class amenities and services, including comfortable sofa seating, charging stations, complimentary Wi-Fi, freshly prepared seasonal meals, and a wide selection of beverages.
Why you'll love it
What's included
What's included
Not included
Meeting point
Heathrow Airport (LHR), Terminal 5, Hounslow, UK
- 1The lounge is located airside within Terminal 5 — you must clear passport control and security before accessing it. Transit passengers should clear transit customs and security first. Present your onward flight boarding pass and your lounge ticket (mobile or printed) at the entrance.
Know before you go
Frequently asked questions
Do I need to print my ticket or can I use my phone?
A mobile ticket is accepted — simply show your booking confirmation on your phone at the lounge entrance alongside your boarding pass.
Can I access the lounge before I go through security?
No. The lounge is located in the airside restricted area of Terminal 5, so you must complete passport control and security screening before entering. Transit passengers must clear transit customs and security first.
Can I bring my children?
Children under 2 are admitted free of charge. Children aged 2–11 are welcome but must be accompanied by a paying adult (18+) at all times, and they cannot use any massage or spa services if offered. All under-18s must be with a paying adult.
Are all drinks included, or will I need to pay extra?
Coffee, tea, water and soft drinks are included in your admission. Certain alcoholic beverages may carry an additional charge payable at the lounge.
Is the shower included in the admission price?
Shower facilities are available at the lounge but are subject to an additional charge, not covered by the standard admission.
What if my flight is delayed — can I stay longer than 6 hours?
Your ticket covers a 6-hour access window. If you need to extend your stay beyond that, please speak to lounge staff directly, as additional time may be available at an extra cost.
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