Privacy Policy

This Privacy Policy explains how [Company name], trading as BeTheGuests (“we”, “us”), collects, uses and protects your personal data when you use our platform. We are the controller of your personal data for the purposes of applicable data protection law, including the UK GDPR and EU GDPR.

• Account & contact data — name, email, phone, password (hashed).
• Booking data — the Experiences you book, dates, traveller numbers and any details required by the Operator.
• Payment data — processed securely by our payment processor; we receive confirmation and limited details (such as the last four digits), not your full card number.
• Usage data — device, browser, pages viewed and interactions, collected via cookies and similar technologies.
• Communications — messages you send us and your marketing preferences.

• To process bookings and deliver tickets, vouchers and confirmations.
• To provide customer support and manage cancellations and refunds.
• To operate, secure and improve the platform and prevent fraud.
• To send service messages, and — with your consent where required — marketing about relevant Experiences.
• To comply with legal and accounting obligations.

We rely on: performance of a contract (to fulfil your bookings); legitimate interests (to run, secure and improve the platform); consent (for certain marketing and non-essential cookies, which you can withdraw at any time); and legal obligation (for tax and compliance).

We share personal data only as needed to run the service:

• Experience Operators — the details required to fulfil your booking.
• Payment processors (e.g. Stripe) — to take payment securely.
• Communications & analytics providers (e.g. Klaviyo for email, Google Analytics and Microsoft Clarity for usage insights) and our fulfilment automation.
• Authorities or advisers — where required by law.

We do not sell your personal data.

Some providers may process data outside your country. Where that happens, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

We keep personal data only as long as necessary for the purposes above, including to meet legal, accounting and dispute-resolution requirements, after which it is deleted or anonymised.

Subject to applicable law, you have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. You can also complain to your local data protection authority.

To exercise your rights, email admin@betheguests.com.

We use cookies and similar technologies as described in our Cookie Policy.

We use technical and organisational measures to protect your data, including encryption in transit and access controls. No method of transmission is completely secure, but we work to protect your information and review our practices regularly.

The platform is intended for adults. We do not knowingly collect data from children without appropriate consent; bookings involving minors should be made by a responsible adult.

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.

For privacy questions or to exercise your rights, contact admin@betheguests.com. Our registered company and any data protection representative details will be added here once finalised.