About this experience
Experience first-hand accounts of the 9/11 attacks at the site where the Twin Towers once stood. Explore artefacts recovered from the wreckage and come away moved by the strength of a nation to unite, remember, and rebuild. You can also visit the 9/11 Memorial Plaza, which honours those who lost their lives in the attacks. The Museum’s unique blend of architecture, archaeology, and history offers a compelling journey through the events of 9/11 and the stories of those who experienced them.
Why you'll love it
What's included
What's included
Not included
How to redeem
9/11 Memorial & Museum, 180 Greenwich Street, New York, NY 10007, USA
Present your mobile or printed ticket at the museum entrance on Greenwich Street. Allow extra time for security screening, particularly during peak periods and public holidays.
Open in Google MapsWhat to bring
- Your booking confirmation (mobile screen or printout)
- Valid photo ID if required at the security checkpoint
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Frequently asked questions
Do I need to print my ticket?
No. Mobile tickets are accepted — simply show your booking confirmation on your phone at the entrance.
Is there a free admission option?
Yes. The museum offers free entry every Monday from 5:30 PM to 7:00 PM (last admission 5:30 PM, galleries begin closing at 6:30 PM). A maximum of four free tickets per person applies, and reservations must be made directly with the museum. Availability is limited.
Is the museum accessible for wheelchair users?
The museum is built across multiple underground levels and is fully accessible by lift. Check the official museum website for the latest accessibility information before your visit.
Are children admitted free?
Children under 7 years of age are admitted free of charge. A Young Adult ticket option is also available for older children and teenagers.
Are audio guides available, and in which languages?
Audio guides can be rented on-site or downloaded to your phone for a fee. They are available in English, Mandarin, French, German, Italian, Japanese, Portuguese, and Spanish.
I am a 9/11 family member — can I book through this page?
Family members of those lost on 9/11 should book their tickets directly through the museum, which has a dedicated process for family admissions.