About this experience
Enjoy VIP treatment when taking a domestic flight at Shanghai Hongqiao International Airport OR Shanghai Pudong International Airport. Upon your arrival or departure, a representative will be greeting you at the arrival gate or sending you off at the boarding gate. Apart from being assisted in baggage collection or check-in, you will also get access to the airport's VIP lounge, and make use of its services and amenities.
Why you'll love it
What's included
What's included
Not included
Know before you go
- This service covers domestic flights only — it is not valid for international departures or arrivals.
- Notify your representative of any flight delay at least six hours in advance to avoid a CNY 300 surcharge.
- Children must be accompanied by a paying adult throughout.
- VIP lounge access (with snacks, soft drinks, and Wi-Fi) is available to departing passengers only.
- Confirm your airport (Hongqiao or Pudong) and terminal at the time of booking.
- Alcoholic beverages are not included in the lounge service.
Meeting point
Shanghai Hongqiao International Airport or Shanghai Pudong International Airport, Shanghai, China
For arrivals, your representative will be waiting at the arrival gate holding a name board. For departures, proceed to the check-in area of your designated terminal where your representative will meet you. Confirm which airport and terminal applies to your flight when booking.
Open in Google MapsWhat to bring
- Flight confirmation or booking reference
- Valid photo ID or passport
- Mobile or printed ticket for this service
Frequently asked questions
Does this cover Hongqiao Airport, Pudong Airport, or both?
The service is available at both Shanghai Hongqiao International Airport and Shanghai Pudong International Airport. You select the relevant airport when booking.
What happens if my flight is delayed?
You must notify your representative of any delay at least six hours before your scheduled arrival or departure. Failing to do so incurs an additional charge of CNY 300, payable directly to the representative on the day.
Is the VIP lounge available for arriving passengers too?
Lounge access is provided for departing guests only. Arriving passengers receive meet-and-greet, fast-track clearance, baggage assistance, and ground transportation help instead.
Can I bring my children?
Yes, but children must be accompanied by a paying adult at all times throughout the service.
Does the fast-track service cover both security and immigration?
Yes — fast-track assistance covers security, immigration, and customs for both arrival and departure journeys.
Is this service for domestic flights only?
Yes, this particular service is designed for domestic flights. If you are travelling internationally, you would need to look for the equivalent international flight assistance product.
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