About this experience
Enjoy VIP treatment when taking an international flight at Shanghai Pudong International Airport. Upon your arrival or departure, a representative will be greeting you at the arrival gate or sending you off at the boarding gate. Apart from being assisted in baggage collection or check-in, you will also get access to the airport's VIP lounge, and make use of its services and amenities.
Why you'll love it
What's included
What's included
Not included
Meeting point
Shanghai Pudong International Airport (PVG), S1 Yingbin Expressway, Pudong, Shanghai, China
For departures, your representative will meet you at the check-in area of the relevant terminal. For arrivals, they will be waiting at the arrival gate holding a board with your name. Confirm exact meeting details with your booking confirmation.
Open in Google MapsWhat to bring
- Booking confirmation (mobile or printed)
- Valid passport
- Flight details and ticket
Know before you go
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Frequently asked questions
Does this cover both arrival and departure, or do I need to book separately?
The service covers either arrival or departure per booking. If you need assistance for both legs of your trip, you will need to make two separate bookings.
Is the VIP lounge available for arriving passengers too?
Lounge access is included for departing guests only. Arriving passengers receive meet-and-greet, fast-track, and baggage assistance, but not lounge access.
How will I recognise my representative on arrival?
Your representative will be waiting at the arrival gate holding a name board with your name on it.
Does fast-track cover both immigration and security?
Yes — fast-track assistance covers security, immigration, and customs for both arrival and departure.
What happens if my flight is delayed?
Please provide your flight number at the time of booking. Your representative will monitor your flight and adjust their schedule accordingly.
Is this service available for domestic flights as well?
No — this service is specifically for international flights at Shanghai Pudong International Airport (PVG).